Shipping and Deliveries

SHIPPING AND DELIVERY INFO


Our primary shipping partner is Canada Post.  In the event Canada Post does not service your region we will find the best and most economical shipping alternative.  For most economical shipping through Canada Post, please allow 1-5 days shipping within Canada, 4-7 days shipping to USA, and 10-14 days shipping international. Customs and duty charges may apply on US and international orders and it is the recipient's responsibility. Although we try our best to ensure packages are delivered in a timely manner, shipping times may vary depending on the destination and some restrictions may apply. Once a package is shipped we have no control over how long it will take to arrive. By placing an order with us, you accept the risk that your package may be delayed. 

 

CANADA POST SHIPPING OPTIONS

WITHIN CANADA: Expedite Parcel (1-5 business days), Xpresspost (1-2 business days)

USA: Expedite Parcel USA (4-7 business days) , Xpresspost USA (2-3 business days)

INTERNATIONAL: Small Packet Intl. (10-14 days. Most economical. Not trackable), Tracked Packet Intl. (6-10 days), Xpresspost Intl. (4-7 days).

 

LOST OR DAMAGED ITEMS

You understand and agree that Vancity Original shall not be liable for lost items and any damages to items due to shipping. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company.

Vancity Original will provide you with the tracking number and contact information for the shipping company as needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company.  We do not assume any responsibility for lost packages. 

 

Please contact customer service should you have any questions on shipping/lost or damaged item(s). Thank you.
 
Vancity Original Customer Service 
customerservice@vancityoriginal.com
(604) 428-3478